Support

Jade Pacific aims to deliver 100% customer satisfaction, application usage and system operability. You can take advantage of our defined escalation support system, (delivered directly or via an authorised channel partner) for each of our services.

Supporting Customers across Asia Pacific, Jade Pacific Support features a highly skilled team of Engineers and Product Specialists. Jade Pacific provides a range of support services including:

  • 24/7 Application and Product Support 365 days of the year
  • Remote System Monitoring
  • Onsite Support (time and materials rates apply)
  • Live coverage for new installations

At all levels, Jade Pacific customers are provided with a Support Case ID used to track and monitor the Support Request, ensuring superior client support and service throughout the entire customer experience.

Jade Pacific will provide:
Support Request Case Number – This number can/should be used for all future reference to the Support Request.
Support Request Contact– An Engineer will contact you to commence the Support Request investigation.
Support Request Updates – Progress on the Service Request.

To contact our support team, email us at: support@jadepacific.com.au